Terms & Conditions

These terms and conditions apply to all purchases made through the official online store of Luna & Harper.

1. Applicability

By placing an order through our online store, you agree to be bound by these terms and conditions.

2. Product Information

We make every effort to ensure that all product descriptions, images, and information on our store are accurate and up to date. However, minor typographical errors, inaccuracies, or variations may occur. Such errors do not constitute a binding agreement.

3. Orders and Payment

  • Orders are processed only after full payment has been successfully received.

  • Available payment methods may vary depending on the customer’s location.

  • It is the customer’s responsibility to verify which payment methods are available in their country before completing a purchase.

4. Processing and Delivery

  • Processing time: 1–3 business days

  • Shipping time: 3–7 business days (depending on destination)

  • Orders are shipped directly from our supplier. Delivery times are estimates and may vary due to factors beyond our control, such as customs delays or carrier issues.

5. Returns and Cancellations

For all information regarding returns, cancellations, and refunds, please refer to our separate Return Policy available on our online store.

6. Liability

  • Luna & Harper is not responsible for loss, delay, or damage during shipping if tracking information confirms that the package has been delivered to the shipping address provided by the customer.

  • Customers are responsible for ensuring that their shipping details are accurate at the time of order placement.

7. Intellectual Property

All content on this store, including but not limited to text, images, graphics, designs, and logos, is the intellectual property of Luna & Harper and may not be copied, reproduced, distributed, or used without prior written permission.

8. Complaints

Any complaints or inquiries must be submitted in writing via info@harper.com.
We aim to respond to all complaints within 5 business days.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United States of America.